Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Saeed Matroushi Sanitary Works Est. handles visitor information on our landing page. We respect your privacy and are committed to complying with the data protection standards of the United Arab Emirates.

1. Information We Collect

Our website is designed strictly for informational purposes to help you connect with our grocery and daily essential services.

  • No Direct Data Collection: We do not use contact forms, account registrations, or data capture tools on our website. We do not collect your name, email, or phone number while you are simply browsing the page.
  • Website Analytics: Our web hosting servers may automatically collect basic, non-identifiable technical data (such as IP addresses or browser types) strictly for website security and operational functionality.

2. WhatsApp Redirection

To make contacting us as easy as possible, our website uses direct links to WhatsApp.

  • When you click the WhatsApp contact buttons, you are redirected to the WhatsApp application, which is governed by its own Terms of Service and Privacy Policy.
  • Once you initiate a chat with us, we will be able to see your phone number and your public WhatsApp profile name/photo.

3. How We Use Your Information

Any information you voluntarily share with us via WhatsApp is used exclusively for customer service purposes:

  • To answer your specific questions regarding store items and availability.
  • To coordinate grocery orders and delivery services.
  • We do not use your phone number to send unprompted marketing campaigns, promotional offers, or spam. If we wish to send you offers in the future, we will explicitly ask for your consent within our chat.

4. Information Sharing & Security

We maintain strict confidentiality regarding our customers.

  • We will never sell, rent, or trade your phone number or chat history to third-party marketing agencies or any outside businesses.
  • Access to our business WhatsApp accounts is strictly limited to authorized team members who require access to fulfill your orders.

5. Changes to This Policy

We may update this simple privacy policy occasionally to reflect any changes in our operations or legal requirements. Any updates will be posted directly to this page.

6. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us directly through the WhatsApp links provided on our website.